INFORMATION
Privacy and
ordering.
This website helps you explore products and contact OldRoots Trading.
Website information
Product images are for presentation purposes. Price, availability, colour and package contents are confirmed before ordering. Delivery, payment and return conditions are explained below. No payment is taken on this website; a WhatsApp message alone does not constitute a confirmed order.
Delivery, payment and returns
We deliver to your door throughout northern Cyprus with EHS Kargo. Delivery is within 3 working days of order confirmation.
Retail orders with a VAT-inclusive merchandise total of at least 10,000 TL have free delivery. Below this amount, the recipient pays 450 TL to EHS Kargo. For EUR prices, the threshold uses the TL merchandise total at the exchange rate in the order summary.
You can pay by bank transfer, or in cash or by credit card on delivery. We do not take online payments; do not enter card details in forms or messages.
You may request a return or exchange within 15 days of delivery for products in unopened packaging. The customer pays the return shipping for these returns.
Before sending a return or exchange, contact OldRoots Trading with your order details: +90 533 883 70 66.
These general return conditions do not limit your statutory rights concerning defective, damaged or incorrectly supplied products. Please contact us if this happens.
Forms and WhatsApp
Opening WhatsApp from a product or basket page creates an enquiry record with product codes, options, quantities and enquiry type. The basket page cannot read your phone number. An administrator can manually link the number and name from the WhatsApp conversation to the enquiry. When the official WhatsApp integration is active, the enquiry reference in your message is matched; the sender's phone number and, if available, WhatsApp profile name are stored with your enquiry history in the admin panel. No account registration or extra form is required. The full message and unrelated conversations are not stored in this matching record. If the integration is not active, phone numbers and profile names are not added automatically. An enquiry reference may be added to the WhatsApp message; you decide whether to send it. Creating a record does not confirm an order. The details you enter are added to the draft message opened in WhatsApp. When you open WhatsApp, that service's privacy terms apply. Do not enter identity documents or payment card details in the forms.
Basket and online ordering
Product codes and quantities in your basket are stored in this browser. When you place an order, your name, phone, email, delivery address, products, accepted prices and exchange rate, delivery charge and payment preference are saved in the OldRoots management system. These details are used to prepare and deliver your order and handle after-sales requests. Ordering does not require an account or analytics consent. No card details or online payments are collected. A temporary order key is held in this tab to prevent technical retries creating duplicate orders. Contact OldRoots with requests concerning your details.
Cookies and external services
No advertising pixel is used. With your permission, product views, product-link clicks, option selections and basket additions are measured on the site. A temporary random code is used for the daily browser session; these measurement records do not store names, phone numbers, IP addresses, full referrer URLs or message notes. Visit sources are classified only as Google, Instagram, Facebook, direct or other. Your measurement preference is saved in your browser; declining does not affect shopping functions. Measurement is disabled for Do Not Track and Global Privacy Control signals. Fonts may load through Google Fonts; hosting and external services may process technical data such as IP addresses during connection. Instagram, Facebook, Google Maps and WhatsApp links open the respective external service.
After ordering
Contact OldRoots Trading on +90 533 883 70 66 for payment, delivery and product enquiries. Our retail delivery, payment and return conditions are set out on this page. For trade and project-specific quotations, the accepted quotation terms apply.
Trade portal and account details
Business, contact, email, phone and address details are stored to review trade applications, manage accounts and process orders. A tax number is optional. Access requires OldRoots approval and email verification. Contact OldRoots to update details or make an account-related request.
Trade sign-in and security
Passwords are not stored as plain text; secure password hashes calculated with a separate random value for each account are stored. Passwords are not displayed in the management panel or sent by email. Transactional emails are sent for application approval and sign-in/password reset links. OldRoots may manually send an approval message to your phone using the WhatsApp button in the panel; automated WhatsApp messaging is not used. Resetting a password closes existing dealer sessions. Sign-in links are sent to your email address through Resend; each link is valid for 15 minutes and can be used once. A secure cookie required for the sign-in session is stored for up to 8 hours. The dealer cart is kept in this tab's browser session. Cloudflare Turnstile processes technical connection data for bot checks. Short-lived, hashed attempt counters are kept to limit abuse. The dealer portal does not use advertising or product behaviour tracking.
Trade orders and stock
Trade requests, SKUs, quantities, quote terms, approvals and dispatch history are stored with the account. A request does not reserve stock. Stock reflects the latest imported report, not a live reservation. Orders are confirmed after quote acceptance and OldRoots stock/delivery confirmation. No payment is collected on the site. Each partner sees only their records; administration remains with OldRoots.